Cancellation & No-Show Policy
• Cancellations must be made at least 48 hours in advance of your scheduled session. Failure to do so may result in being charged the full session fee.
• If you fail to attend a scheduled session (no-show) or cancel with less than 48 hours’ notice, you may be charged the full session fee.
• Clients who arrive more than 15 minutes late to a scheduled session without prior notification may be considered a no-show and charged accordingly.
Self-Pay Rates for Individuals
Lead Therapist
$200/50 Minutes
New York Licensed Therapist
$200/50 Minutes
All Other States Licensed Therapist
$125/50 Minutes
Self-Pay Rates for Relationships
Relationships, Polycules (up to 4 adults)
Larger Polycules - Please Contact Us
Lead Therapist
$250/45 Minutes
New York Licensed Therapist
$250/45 Minutes
All Other States Licensed Therapist
$175/45 Minutes
In-Network Insurance Options
Please verify with your therapist or an office staff member your therapist can accept your insurance.
In-Network Insurances*
- AvMed
- AllSavers UHC
- Allied Benefit Systems – Aetna
- Aetna
- Anthem BCBS of certain states*
- BlueCross BlueShield of certain states*
- BlueCross BlueShield of Massachusetts (MA)
- BlueCross BlueShield of Ohio (OH)
- BlueCross BlueShield of Texas (TX)
- BlueCross BlueShield of Washington (WA)
- Bind
- Carelon of certain states*
- Cigna
- Harvard Pilgrim
- Health Plans Inc.
- Horizon BlueCross and BlueShield of New Jersey (NJ)
- Medical Mutual of Ohio (OH)
- Meritain
- Nippon
- Optum (United Healthcare)
- Oscar
- Oxford Health Plans
- Point32
- Premera BlueCross of Washington (WA)
- Regence BlueCross BlueShield of Oregon (OR)
- Regence BlueShield of Washington (WA)
- UnitedHealthcare
- UMR
- UHC Student Resources
- United Healthcare Shared Services
- UnitedHealthcare Global
Employee Assistance Programs (EAP)*
- Live and Work Well (Optum / United Healthcare)
- Evernorth (Cigna)
*Please verify with your therapist or the office staff that your therapist can accept your insurance.
At this time we do not accept Florida Blue (Anthem BCBS of Florida) if you live in the State of Florida, Humana, Medicare, Medicaid, and VA plans (such as: TRICARE) directly. If you have Out-Of-Network Benefits (a PPO plan), please see below for more information.
Check Your Insurance Coverage
Please note insurance acceptance depends on the state you reside in and the therapist. We can verify during the consultation or by contacting the office.
At Inclusive Therapy Group, we work with two third-party insurance billing companies, Alma and Headway, to streamline your billing and insurance processes. We prefer to use Alma for Aetna, Cigna, and United Healthcare/Optum plans, while for some Blue Cross Blue Shield plans, we work with Headway. Our office is happy to assist in determining which billing provider will be used for your sessions, ensuring a smooth and seamless experience.
If you'd like to verify your insurance with either or both companies, you can click the buttons below.
Out-of-Network Insurance Options
Did you know your insurance may provide coverage for providers that aren't in-network?
We've partnered with Mentaya, a service that streamlines getting reimbursed for your therapy sessions through out-of-network benefits.
Mentaya is perfect if you:
• Have out-of-network benefits
• Feel overwhelmed by superbills and insurance
• Have submitted superbills but failed to get any reimbursement
• Simply want to skip the hassle of paperwork!
Here's how it works:
1. Sign up for Mentaya: https://mentaya.co/inviteclient/itg
2. Our practice will enter your sessions into the platform.
3. Mentaya submits the claim and handles any insurance follow-up.
4. You get reimbursed by insurance!
Mentaya charges a 5% fee per claim, which includes handling any paperwork required, dealing with denials, and calling insurance companies.
It's risk-free: They guarantee claims are successfully submitted, or a full refund of their fees.
Cost Estimation Tool for Out-of-Network Coverage
Example: Your insurance offers you out-of-network benefits that cover 75% of sessions up to $100 and you have met your deductible. Sessions with a licensed therapist at Inclusive Therapy Group would be approximately $50/session. (75% of $100 = $25) + $25 (as sessions with a licensed therapist are $125). Your insurance plan specifics may vary, and we will be glad to verify your benefits. Please chat with us or send an email for more information or you can verify using our Out-Of-Network Benefit Checker.
